Returns & Exchanges

At Rockaway Records, we want you to be completely satisfied with your purchase. If your item is defective or doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all media, inserts, and accessories are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label or address the package to our returns department, then drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.