Frequently Asked Questions

Everything you need to know about shopping at Rockaway Records

How do you grade the condition of your vinyl records?

We use the industry-standard Goldmine Grading System to evaluate all our records. Each item is carefully inspected for both visual and audio quality to ensure you receive the condition described on the product page.

What is your return policy for pre-owned items?

We offer a 30-day return window for all items. If a pre-owned record does not meet the grading description or is defective, we provide a full refund or exchange once the item is returned to us.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on weight and destination. Please note that customers are responsible for any local customs duties or taxes.

How are records packaged for shipping?

We take great pride in our packaging. All vinyl is shipped in heavy-duty, reinforced cardboard mailers with bubble wrap and extra stiffeners to prevent corner dings and seam splits during transit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Absolutely. Once your order is processed and dispatched, you will receive an email notification containing a tracking number and a link to follow your package's progress.